Reference: Troubleshooting and Debugging SSO

Code Insight 6.14.2 SP2

If you are have configured Code Insight to use SSO but are having issues with SSO, consider these basic trouble-shooting suggestions:

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Make sure the Identity Provider (IdP) metadata is current. If you need to re-obtain the IdP metadata, follow the instructions in Phase 2: Obtain the Identity Provider Metadata File. Ensure that the metadata is stored as IDPMetadata.xml in fnciInstallPath/config/core/security in the Code Insight Core Server installation.

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Ensure that times on both the IdP system and the Code Insight Core Server are the same. The system clock for the IdP system and for the Core Server should both use a time server.

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Test your SSO process using SAML SSOCircle as the IdP.