Generating an Emergency License
An emergency license is a short-term license generated to cover an emergency situation when a customer’s license has not expired, but isn’t working. Generating an emergency license does not return the original license.
To generate an emergency license because a customer cannot use unexpired licenses
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Click Licenses > Licenses. This link opens the Support Licenses and Maintenance page. |
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Search for a fulfillment for which an emergency license is to be generated. Search by Activation ID, Product, Sold To, Hostid, or Fulfill ID. |
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Select one fulfillment ID and click Emergency. Generating an emergency license does not cause the original fulfillment to be returned. |
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Enter a Ship to Email or a Ship To Mail address, if applicable. |
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By default, the Start Date of an emergency license is the Fulfill Date of the original fulfillment. You can set a different Start Date and can set the expiration to be after a set Duration or to a specific Expiration Date. |
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Replace license parameters for the emergency license. The entire count of the fulfillment is used for the emergency license. |
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To check that the parameter values can be used to generate a valid license before actually generating a license, click Verify. To generate an emergency license certificate, click Emergency. |
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After a license is generated, the license text is displayed. The license text can be saved to a file on disk by clicking Save to File or it can be sent as an email attachment by clicking Email License. The shipment history of this license can be displayed by clicking Shipment Records. |
For information about the file naming conventions, see Configuring System Settings .
Emergency fulfillments appear in the Support Licenses and Maintenance page as Support Type EMERGENCY.
See Also
Emailing a License
FlexNet Operations
2020 R1 SP1
Generating an Emergency License