Key Performance Indicator (KPI) Scores
The scores shown on the customer health pages indicate the fitness of your customer accounts by helping you visualize the accounts that are healthy, at risk, or in between. The Customer Growth Dashboard shows three scores:
| • | The Consumption score shows the ratio of products, features, or licenses used to the total number of products, features, or licenses entitled expressed on a 100-point scale. |
| • | The Renewal Health score provides a weighted score to highlight accounts with entitlements that are approaching their expiration date. |
| • | The Account Health score is simply a combination of Consumption and Renewal Health scores: (Renewal Score+Consumption Score)/2. |
These scores appear in the dashboard charts, the dashboard’s account list, the Accounts Health page, and the account details pages.
Consumables Counted Towards the Consumption Score
The items that count towards consumption depend on the type of licensing used. When FlexNet Operations calculates the Consumption score, it counts the following items:
| • | FlexNet Publisher—fulfillments generated from entitlements |
| • | FlexNet Embedded (Standalone device)—licenses mapped from entitlements |
| • | FlexNet Embedded (Local or Cloud license server)—features checked out by served devices |
| • | Third part license technology—fulfillments generated from entitlements |
This number is based on the number of consumed versus total available consumable features or licenses for that product to which the account is entitled. The number is then assigned a status of healthy, warning or at risk depending on the system configuration setting for the consumption threshold.
In the Producer Portal, click System > Configure > FlexNet Operations > Health to set Consumption Threshold values.
Renewal Health Calculation
The formula for calculating the Renewal Score is based on two factors:
| 1. | How far the products are from their expiration dates (for subscription or maintenance lines). |
| 2. | The Consumption value which is a score of consumed quantities of what an account has purchased. |
For the first factor, there are three weighted renewal periods, based on how close the entitlements are to their expiration dates: Renewal Look Ahead, Expiring Window, and Renewal Critical. These renewal periods are labels for how close an entitlement is to its expiration date.
|
Renewal Period |
Weight |
Default Threshold |
|
Renewal Look Ahead |
.25 |
200 days |
|
Expiring Window |
.50 |
90 days |
|
Renewal Critical |
.90 |
30 days |
The renewal period weights are fixed and not configurable; however, producers can configure the renewal period threshold values in their system configuration settings. In the Producer Portal, click System > Configure > FlexNet Operations > Renewals.
The complete formula for the renewal score is
(1–((Renewal Look Ahead*.25)+(Expiring Window*.50)+(Renewal Critical*.90)+Consumption Score))/2
where the value for each renewal period is either 0 or 1.
Using the renewal period values, only one renewal period (Renewal Look Ahead, Expiring Window, and Renewal Critical) is factored in to the score at a time. Once a product enters a specific renewal period, that renewal period gets a value of 1 and all other renewal periods get a value of zero.
FlexNet Operations 2020 R1 SP1 User GuideMarch 2020 |