Activating the Renewal Email Templates
In this exercise, you activate the Renewal Reminder and Renewal Intent for End Customer email templates.
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The Renewal Reminder template is used by FlexNet Operations to send email messages to end users about their expiring entitlements. (A separate email template is used for expired entitlements as identified by the Expired Entitlements job.) The default version of this template lists all the account’s entitlements that are due to expire within the Renewal Look Ahead window. |
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The Renewal Intent for End Customers template is used by FlexNet Operations to send intent-to-renew email messages when an end user selects an expiring entitlement and clicks the Request button on the End-User Portal’s Expiring Entitlements page. |
If these templates are not already in an active status, follow the instructions below to activate them.
To activate the Renewal Reminder email template
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In the Producer Portal, click Administer > Templates. |
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On the Templates page, find the Renewal Reminder template and click its Template ID. |
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On the View Email Template page, click Edit > Edit Active Content. |
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Click Validate Template. |
This activates the Renewal Reminder template. Repeat these steps for the Renewal Intent for End Customer template.
When both email templates are active, you are ready to setup the Expiring Entitlements job.
FlexNet Operations
2020 R1 SP1
Activating the Renewal Email Templates