Deactivating and Reactivating a User
User status is displayed in the Users page. A user can be deactivated manually or automatically; a user can be reactivated only manually.
You can locate the user by starting with the List All commands in the Accounts & Users menu. For example, to list all partner users, choose the List All Partners command in the Users group of the Accounts & Users menu.
Follow the steps below to alter a user’s status. Use the appropriate List All command to browse users of the correct type: List All Producers, List All Customers, List All Partners, or List All Self-Registered. (Not all user types are available for all users.)
To deactivate a user manually:
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Locate the user you want to deactivate by listing all users or searching for the user. |
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To search, click Accounts & Users > Search Users, enter your search criteria, and click Search. |
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To list all users, click Accounts & Users > List All Customers, List All Producers, List All Partners, or List All Self-Registered. |
The End-User Portal opens the search results page.
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In the Users list, click the display name of the user you want to deactivate. This link opens the Edit User page. |
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On the Edit User page, click Status > Inactive. |
A non-shared user is deactivated automatically after more incorrect consecutive login attempts than allowed.
A deactivated user can only be reactivated manually.
To reactivate a user:
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Locate the user you want to reactivate by listing all users or searching for the user. |
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To search, click Accounts & Users > Search Users, enter your search criteria, and click Search. |
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To list all users, click Accounts & Users > List All Customers, List All Producers, List All Partners, or List All Self-Registered. |
The End-User Portal opens the search results page.
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In the Users list, click the display name of the user you want to reactivate. This link opens the Edit User page. |
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On the Edit User page, click Status > Active. |
A reactivated user is informed by email. Reactivation does not affect a user’s password. If the reactivated user is shared, an administrator will get the email stating that the user has been reactivated.
See Also
Creating a User
Editing a User
About Users