Manual Return
Trusted returns are normally done programmatically as transactions between a client or server activation utility and the FlexNet Operations server. The activation utility generates a request that is submitted programmatically and the FlexNet Operations server generates a response that is used to complete the return.
However, when there is no internet connection, a return request can also be generated and written to a file by a FlexNet Licensing activation utility running on the machine from which the license will be returned.
| • | The file containing the request is sent to the producer and loaded into FlexNet Operations to generate a response. |
| • | The response is saved to a file. The file is sent to the customer and is used by the FlexNet Licensing activation utility to process the response and return the license. |
To generate a response to a return request submitted in a file:
| 1. | Click License Support > Manual Return. |
| 2. | Browse to the XML file that contains the return request. |
| 3. | Click the Submit button to generate and view the return response. |
| 4. | Verify the Activation ID, Product, Version, Fulfillment ID, and Sold To. |
| 5. | Click the Save To File button to save this response to a file. The default file name is responseXML.xml. |
| 6. | Send the file to the customer with instructions for using the activation utility to process the response and return the license. |
| 7. | The end user should apply the response to the client machine. |