Returning a Device
Important:Returning a device or a server is an irreversible action. It is intended for cases in which
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the device will no longer receive a capability response or license file. |
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the server will no longer serve devices or communicate with the FlexNet Operations back office. |
A customer may need to return a malfunctioning device to a manufacturer or reseller. During the return process, you have the option to move all its licenses to a replacement device. If you do not move a license, the license is returned to the pool of unused licenses and you can allocate it later to another device.
You can return a device from its default view (or the View Server page).
To return a device:
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Click Action > Return Device (or Return Server). The Return Device (or Return Server) page opens. |
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Optionally, identify the device you want to receive the current device’s licenses in Destination device to transfer licenses (or Destination server to transfer licenses) in either of these ways. |
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Type the ID of the device to receive the current device’s licenses. |
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Click the search icon to open the Search Devices window. |
The Search Devices window closes and the Destination device to transfer licenses (or Destination server to transfer licenses) is set to the value of the device you chose.
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Optionally, type a Return Material Authorization number in RMA Number. RMA number values are recorded by the End-User Portal but are not required by FlexNet Operations. |
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Click Confirm (or Return). |
The device is returned and its default view (or the View Server page) is shown. The status of a returned device is RETURNED.
See Also
Working with Devices