Installing the Download Manager

You are prompted to download and install the Download Manager when you download files for the first time.

Note that the NetSession-based Akamai download manager has been replaced with a Flexera solution. This section covers the installation for customers who install Flexera’s Download Manager for the first time or update Flexera’s Download Manager, as well as installations where the Akamai download manager is replaced by Flexera’s Download Manager.

Flexera’s Download Manager supports the following browsers:

• Windows: Google Chrome, Mozilla Firefox, Internet Explorer
• OSX: Google Chrome, Safari
• Linux: Google Chrome, Mozilla Firefox

To prepare for and perform the Download Manager installation:

1. Recommended: If the Akamai download manager is already installed, uninstall the Akamai download manager.

Note:Retaining the Akamai download manager has no known negative impact on Flexera’s Download Manager.

2. Download the Download Manager when prompted.
3. Flexera recommends that you close your browser before starting the installation.
4. Run the installer to complete the installation.

Note:The installation process might trigger a security notification, requesting your permission to allow the installation.

5. If your browser was open during installation, you might need to perform the following additional steps to enable HTTPS:
• For Mozilla Firefox:
• Open Mozilla Firefox. In the address bar, type about:config and press Enter.
• If the warning page is displayed, accept the warning to continue to the about:config page.
• Right-click anywhere in the list of preferences. Select New from the context menu and select Boolean.
• Enter the preference name security.enterprise_roots.enabled and set the value to true.
• For Google Chrome: Restart Google Chrome.
6. Ensure that the port 45786 is open, as the Download Manager will use this port. (The Akamai download manager also required an open port, but the port number was different.)

See Also

Downloading Files