Email Notification System
The following are enhancements were introduced for email notifications in this release.
| • | New Merge Tag for Email Recipients |
| • | Single Email Notification for a Product with Multiple Line Items During Bulk Entitlement Upgrade |
| • | Accounts and User Custom Attributes Available for Use as Merge Tags |
New Merge Tag for Email Recipients
A new merge tag RecipientName is available in the Entitlement and License email templates. This tag ensures that the correct name is used when addressing individual recipients in the emails triggered after the completion of a bulk entitlement operation.
Single Email Notification for a Product with Multiple Line Items During Bulk Entitlement Upgrade
When a bulk operation does an upgrade for entitlements, end users are sent a single email for each upgraded line item within a single entitlement. Previously, however, due to this system design, when the same product existed on multiple line items within a single entitlement, end users received multiple email notifications for the same product.
Now, when multiple entitlement line items for the same product within a single entitlement are upgraded during an entitlement bulk upgrade operation, users receive a single email notification is for the product, not a notification for each upgraded line item.
Note:This update is not supported when multiple lines items for the same product within multiple entitlements in a given account are upgraded using a bulk operation.
Accounts and User Custom Attributes Available for Use as Merge Tags
Account and User custom attributes ([[ACCOUNT_CA]] and [[USER_CA]], respectively) can now be used as merge tags in the “Welcome” email template. Additionally, a FOR-EACH merge tag has been included to iterate through the Account custom attributes.