Deactivating and Reactivating a User

If you are assigned a role with View and Manage Users permission, you can deactivate and reactivate all types of users manually. If you are assigned a role with the View and Manage Customer Users permission or View and Manage Partner Users permission, you can deactivate and reactivate only customer users or partner users, respectively. User activation status is shown on the Create A User page.

Users can be deactivated manually or automatically. Deactivated users remain in the FlexNet Operations database, but they cannot log in.

Non-shared users are deactivated automatically after too many consecutive failed login attempts.

Note:The default number of consecutive failed authentications is 3; this number can be configured in the FlexNet Platform Server configuration. When a user is deactivated automatically, the User Deactivated alert is triggered if it has been configured.

Deactivated users must be reactivated manually. A reactivated user is informed by email, and if the reactivated user is shared, an administrator receives the email stating that the user has been reactivated. Reactivation does not affect a user’s password.