Email Notification System Issues Resolved in 2021.04

The following issues were resolved for the Email Notification system in the 2021.04 release.

Issues with Account Keywords and Merge Tags

Previously, the Entitlement and Entitlement Certification email template had the following issues:

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The Account keyword was not retrieving account-related merge tag details.

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The merge tag [[AcctName]] retrieved no information, resulting in a blank in the generated email or certificate.

These issues have been resolved in the current templates.

Title Length Errors for Template Variations Now Properly Handled

Previously, when users created an email template variation with a title that exceeded the maximum 25 characters, FlexNet Operations did not handle the error in a helpful way. A meaningful error message is now provided.