Email Notification Management Issues Resolved
The following issues involving email notifications have been resolved in the 2021 R1 release.
| • | Issues with Account Keywords and Merge Tags Resolved |
| • | Title Length Errors for Template Variations Now Properly Handled |
| • | Issue with Incorrect First Names Used in Emails Resolved |
| • | Email Template Now Localizing Characters Correctly |
| • | Emails No Longer Being Sent in Draft Status |
Issues with Account Keywords and Merge Tags Resolved
Previously, the Entitlement and Entitlement Certification email template had the following issues:
| • | The Account keyword was not retrieving account-related merge tag details. |
| • | The merge tag [[AcctName]] retrieved no information, resulting in a blank in the generated email or certificate. |
These issues have been resolved in the current templates.
Title Length Errors for Template Variations Now Properly Handled
Previously, when users created an email template variation with a title that exceeded the maximum 25 characters, FlexNet Operations did not handle the error in a helpful way. A meaningful error message is now provided.
Issue with Incorrect First Names Used in Emails Resolved
Previously, when an account had multiple users, a notification email sent to any of these users could contain the first name of any of the account's users in the greeting. This issue has been resolved so that the correct first name of a given recipient is used in that recipient’s email.
Email Template Now Localizing Characters Correctly
The issue with the email templates not displaying characters in other languages correctly in email subject lines and other locations has been resolved.
Emails No Longer Being Sent in Draft Status
Email notifications could be inadvertently triggered when the email template was in draft status. The logic behind when email notifications are sent has been updated to prevent their being sent when the template is still in draft status.