Email Notification System Enhancements
The following are enhancements were introduced for email notifications in 2021 R1 release.
| • | Support for Account-level Custom Attributes in Entitlement, Entitlement Certificate, and Reset Password Email Templates |
| • | New Column to Track the Date of Last Change to an Email Template |
| • | New Merge Tag for Email Recipients |
| • | Single Email Notification for a Product with Multiple Line Items During Bulk Entitlement Upgrade |
| • | Accounts and User Custom Attributes Available for Use as Merge Tags |
Support for Account-level Custom Attributes in Entitlement, Entitlement Certificate, and Reset Password Email Templates
The Entitlement, Entitlement Certificate, and Reset Password email templates now support account-level custom attributes. One or more of the custom attributes can be used to define conditions in the template that control the content sent to the users of different accounts. The templates include FOR-EACH tags that can be used to iterate through the accounts to read the values of the custom attributes.
New Column to Track the Date of Last Change to an Email Template
A Date Modified date/time column has been added to the List Email Templates and List All Versions pages for email templates. This value reflects the date of the latest content update to a given template (active or draft version) in the list. The value does not reflect the date of the latest update to the template’s definition (for example, an update to the template’s variation name or any other editable attribute).
Note that the Date Modified column value remains blank until the content for the email template is updated for the first time after this release.
New Merge Tag for Email Recipients
A new merge tag RecipientName is available in the Entitlement and License email templates. This tag ensures that the correct name is used when addressing individual recipients in the emails triggered after the completion of a bulk entitlement operation.
Single Email Notification for a Product with Multiple Line Items During Bulk Entitlement Upgrade
When a bulk operation does an upgrade for entitlements, end users are sent a single email for each upgraded line item within a single entitlement. Previously, however, due to this system design, when the same product existed on multiple line items within a single entitlement, end users received multiple email notifications for the same product.
Now, when multiple entitlement line items for the same product within a single entitlement are upgraded during an entitlement bulk upgrade operation, users receive a single email notification is for the product, not a notification for each upgraded line item.
Note:This update is not supported when multiple lines items for the same product within multiple entitlements in a given account are upgraded using a bulk operation.
Accounts and User Custom Attributes Available for Use as Merge Tags
Account and User custom attributes ([[ACCOUNT_CA]] and [[USER_CA]], respectively) can now be used as merge tags in the “Welcome” email template. Additionally, a FOR-EACH merge tag has been included to iterate through the Account custom attributes.