Entitlement Management Issues Resolved
The following issues were resolved for entitlement management in the 2021 R1 release.
| • | Activation ID Link Now Properly Opening Entitlement Details Window |
| • | Bulk Upgrades with Embedded Licenses Successful |
| • | Correct Available Count Showing on Entitlement Transfer Page |
| • | Attempts to Reduce Entitlement Quantities Now Successful |
| • | Removal of Source Account in Entitlement Merge Now Successful |
| • | Users with Italian Locale Now Able to Perform Entitlement Transfers |
| • | Returned FlexNet Publisher Licenses Now Reflected in Line Item Counts |
| • | Correct “Available Quantity” Values Now Show in Line items in End-User Portal |
| • | Changes to Line Items Now Shown on License Server |
| • | Bulk Entitlement Issue with User-Supplied Web Register Keys Resolved |
| • | Licensing Issue with Vendor-Defined Hostid of “Any” Resolved |
| • | Appropriate Distribution Tier Now Displaying |
| • | Batch Rehost Error for Producer Users Resolved |
| • | Merge Entitlements Now Properly Working |
| • | Improved Error Message for Out-of-Range Start Date |
| • | Improved Performance for Loading Entitlements Pages |
| • | Auto-Provisioning Failures Addressed |
| • | Correct License Count After Certificate License Returned |
| • | Issue with Lost Entitlement Counts Resolved |
Activation ID Link Now Properly Opening Entitlement Details Window
In the End-User Portal, clicking an activation ID on the List Entitlements page resulted in an error message. This issue has been resolved. Now, clicking an activation ID link opens the Entitlement Details window, which lists the activation details.
Bulk Upgrades with Embedded Licenses Successful
Bulk upgrade jobs complete without errors with embedded licenses.
Correct Available Count Showing on Entitlement Transfer Page
The Transfer Entitlement Line Item page now displays the correct available count for the transfer of an entitlement line item from a source to a target account in both the Producer Portal and the End-User Portal.
Attempts to Reduce Entitlement Quantities Now Successful
In some cases previously, producers were not able to reduce the quantity of a line item for a FlexNet Embedded entitlement even though the entitlement had no active fulfillments or still had some line items yet to be fulfilled. (The issue was related to FlexNet Embedded entitlements created before December 3, 2020.) This issue has now been resolved.
Removal of Source Account in Entitlement Merge Now Successful
Previously, after the entitlements for an account belonging to one organization had been merged with the entitlements of another account for a different organization on the same host, an attempt to delete the source account for the merge could fail. The deletion of the source account now completes successfully.
Users with Italian Locale Now Able to Perform Entitlement Transfers
Previously, users with the locale value Italian (it_IT) were unable to transfer entitlements in the End-User Portal. This issue has been resolved.
Returned FlexNet Publisher Licenses Now Reflected in Line Item Counts
Previously, counts for returned FlexNet Publisher licenses were not being updated to the associated entitlement line items. This issue has been resolved.
Correct “Available Quantity” Values Now Show in Line items in End-User Portal
Line items for FlexNet Embedded entitlements on the List Entitlements page in the End-User Portal now display correct values for Available Quantity (for example, when compared with the correct Qty Remaining value on the Entitlement Details pop-up). This issue was found in those FlexNet Embedded entitlements that were created and fulfilled before December 3, 2020.
Changes to Line Items Now Shown on License Server
Previously, in some cases when an entitlement line item was updated (for example, to extend an expiration date), the changes to the line item were not displaying on the relevant license server. The situations that caused this issue have now been resolved.
Bulk Entitlement Issue with User-Supplied Web Register Keys Resolved
Previously, when a user attempted to create a bulk entitlement using an imported xml file to generate user-supplied Web register keys, the bulk entitlement job succeeded. However, emails and alerts were not triggered, and the Web register keys were not generated. This issue is now resolved so that, when a bulk entitlement is created as such, the Web register keys are generated and the emails and alerts are triggered.
Licensing Issue with Vendor-Defined Hostid of “Any” Resolved
Previously, users could create a license using the VENDOR_DEFINED keyword with a hostid of ANY. The resulting license file contained the keyword HOSTID=ANY, enabling the license to be used on any device. For some producers, the ability to use the license on any device created the potential for license leakage.
Now, if users attempt to generate a license using a hostid of ANY for the VENDOR_DEFINED keyword, an error is thrown along with a message stating that the hostid is invalid. However, existing license files created in this manner prior to 2020 R3 SP2 continue to work as before.
Appropriate Distribution Tier Now Displaying
When you add an account to an entitlement, the Distribution Tier value on the End Customer and Channel Partners window now shows the correct tier as you toggle between the Partners and Customers tabs. This fix ensures that the entitlement is created with the correct tier for the selected account type.
Batch Rehost Error for Producer Users Resolved
Previously, a batch rehost failed with an “unexpected error” for those Producer users who did not have product line ALL assigned to them. In this release, batch rehost succeeds for all Producer users.
Merge Entitlements Now Properly Working
Previously, when you attempted to merge entitlements that were activated on the same host, the merge failed. You can now perform this merge scenario successfully.
Improved Error Message for Out-of-Range Start Date
A more helpful error message now displays when a user attempts to create an entitlement with an out-of-range or unacceptable start date.
Improved Performance for Loading Entitlements Pages
Changes have been applied to improve the time required to load the List Entitlements and List Entitlements by Order pages in the Producer Portal and End-User Portal.
Auto-Provisioning Failures Addressed
Auto-provision could fail if an entitlement creation coincided with restarting an FlexNet Operations component. This issue has been resolved so that the auto-provision re-try is now successful.
Correct License Count After Certificate License Returned
The List Entitlements view in the End-User Portal was not showing the correct license count when a FlexNet Publisher certificate license was returned. The correct license count is now displayed.
Issue with Lost Entitlement Counts Resolved
Previously, a “missing counts” issue occasionally occurred that affected the accuracy of the counts of available licenses for those entitlements using embedded license models. With the fixes in this release, the figures displayed in the UI for the available and consumed licenses are now always correct, reflecting the actual usage at any given time. The pages affected by this issue include the following:
| • | Devices |
| • | Entitlements |
| • | Line items |
| • | Device map add-on |
| • | Map by activation ID |