Known Issues
The following describes known issues in the current FlexNet Operations release.
SWM-23586: Hanging Bulk Operation Jobs Not Showing “Failed” Status
A fix made in the 2024.11 release (see Import/Export Jobs Terminated Upon Job Server Restart ) has been reverted for bulk operations. The fix remains in place for import/export jobs.
This means that any bulk operation jobs that hang when the job server is restarted are not terminated and are not automatically retriggered.
SWM-24505: Incorrect Values for Account Name in ESD Data
In Electronic Software Delivery (ESD) data, values for Account Name are currently incorrect. The values are showing the Account ID instead of the Account Name.
SWM-19547: Download Search Page in End-User Portal Not Filtering Expired Accounts
In the End-User Portal, on the Download Search page (available from Downloads > Search Downloads), the Choose Account dropdown list does not filter out expired accounts. Instead, it erroneously displays expired and non-expired accounts.
Note:The Choose Account dropdown list is only displayed if the user belongs to more than one account that is entitled to downloads.
SWM-15171: Auto-Fulfill Failing During Large Bulk Upgrade Jobs
Auto-fulfill might fail in bulk upgrade jobs that contain more than 2200 line items.
SSRE-20257: Upload of Large File Images Failing
The upload of file images that exceed 1 GB using HTTP upload fails. For large file images, Revenera recommends using FTP upload.
SWM-19052: Feature Count Aggregation Not Working As Expected
If a feature’s aggregation type is changed, the relevant instance of the Cloud Licensing Service might not update the aggregated feature counts according to the new aggregation type.
However, if the entitlement for the product that contains the features is mapped to a new Cloud Licensing Service instance, the feature counts are aggregated correctly as per the new aggregation type.
FNO-69836: Variables in Vendor String Causing License Activation Issues
License activation fails for product upgrades or normal license activation when the product to be upgraded or activated is associated with a feature that has a vendor string which contains substitution variables that are enclosed in double quotes (for example, "activationId":"{EntitlementLineItem.activationId}").
FNO-69338: Navigation in Package Products Pages Skipping Review Features Page
When the user navigates through the Package Products pages (under Products > Features) using the Next button at the bottom of each page, the Review Features and Review Feature Bundles pages are erroneously skipped.
As a workaround, users who want to review the features and feature bundles that they just added can click the Review Features and Review Feature Bundles links, respectively, in the Packaging Guide section at the bottom of the page to access the Review Features page.
SWM-15870: Mismatch Between User Name and Email Address Causing Issues with ESD (UserOrgHierarchyService)
When creating a user via the UserOrgHierarchyService web service (the predecessor of the User Account Hierarchy Service web service), it is possible to have different values for user name and email address. However, users whose user name and email address do not match cannot access downloads in the End-User Portal.
Producers who use the UserOrgHierarchyService should use the methods from the User Account Hierarchy Service web service to avoid a mismatch between the user name and email address.
Note:The following changes have recently been made to the User Account Hierarchy Service web service:
| • | From the 2023.07 release onwards, it is not possible to create users with a mismatched user name and email address. See “createUser Operation in User Account Hierarchy Service Web Service No Longer Allows Mismatch Between User Name and Email Address” in the FlexNet Operations 2023 Release Notes. |
| • | From the 2023.10 release onwards, users cannot update their email address to be different from their user name. See “updateUser Operation in User Account Hierarchy Service Web Service No Longer Allows Mismatch Between User Name and Email Address” in the FlexNet Operations 2023 Release Notes. |
FNO-69182: Incorrect Email Format Accepted When Creating User Via Import Template
It is possible to create or update a user with an invalid email address format by importing user information using the Account and User import template (downloadable from Administer > Import Data Objects > Data Import Templates in the Producer Portal). Email addresses of the format abcd@ef (that is, an email address consisting of a recipient name, @ symbol and domain name but without top-level domain) are erroneously accepted.
FNO-68962: Invalid Characters in Device ID Causing Issues
When the FlexNet Embedded toolkit creates a device ID that contains an invalid character, an error occurs.
The following control characters are not allowed in device names or the device ID:
^B ^D ^E ^G ^N ^O ^P ^Q ^R ^S ^T ^U ^W ^X ^Y ^[ ^\ ^] ^F ^C ^^ ^A ^V ^_
SWM-10701: Search Functionality in End-User Portal Erroneously Displays Download Link
In the End-User Portal, users who should be denied access to a file based on their geographical location are able to display the download link for a restricted file when searching for the file name (using the Search function with the Files option on the Download Search page). However, users are not able to download the restricted file.
FNO-66018: Errors in UI Updated for Download Package Selection Across Multiple Pages
In 2021.09, the Download Packages window was updated to allow package selection across multiple pages. The following errors currently exist for the updated UI.
| • | Incorrect error message for EULA license on Review & Resolve page |
| • | Search string not properly clearing |
| • | No option to return to full (unfiltered) Download Package list when “failed validation” message displays |
| • | Failed validation error displayed for search results |
| • | Pagination control fields not showing correct information |
| • | Inappropriate message displayed for already downloaded packages |
Incorrect error message for EULA license on Review & Resolve page
When you attempt to download packages that fail validation, the following message is displayed: “Some of the selected packages failed validation. You need to review and resolve the validation errors.” Then, on the Failed Packages window that is displayed if you click the “review and resolve” link in the message, the error for an unaccepted EULA incorrectly shows the following:
“EULA has not been accepted. To accept EULA, click on the Download package ID.”
Instead of “click on the Download Package ID”, the message should instruct the user to “...click ‘I Agree’”.
Search string not properly clearing
After you filter the package list on the Download Packages window, the message “Results for Download package name: <name>” is appropriately displayed. However, if you then click the Clear link at the end of message, the search string used to filter the package list remains, the list remains filtered (even if you move to the next page), and the “Results for the Download package name...” message is still displayed. You must manually delete the search string and click Search to clear the filter.
No option to return to full (unfiltered) Download Package list when “failed validation” message displays
If the “failed validation” message is displayed after you attempt to download packages from a filtered list on the Download Packages window, no mechanism exists to clear the filter to display all packages. You must manually delete the search field contents and click Search.
Failed validation error displayed for search results
After searching for and attempting to download a package containing an unaccepted EULA, the expected message “Some of the selected packages failed validation...” is displayed on the Download Packages window. However, if you then search for a package that does not contain an EULA (but do not attempt to download the package), you received the “failed validation” message instead of the correct message describing the filter results: “Results for Download package name: <name>”.
Pagination control fields not showing correct information
The pagination control fields on the Download Packages window are not displaying the correct totals for a filtered list of packages.
Inappropriate message displayed for already downloaded packages
When you select an entitlement line item whose packages have already been downloaded, the Download Packages window is displayed with incorrect message “Files sent for download. Please monitor the download manager pop up”. The message should be removed altogether or displayed only as package files are being sent to the Download Manager (before the actual Download Manager window is displayed).
SWM-7952: Not All Applicable Download Links Available on “List Downloads” Page in End-User Portal
When end-users are logged in with an activation ID for an entitlement line item that is associated with multiple products, the Downloads page (accessed from Downloads > List Downloads) in the End-User Portal does not always show links to all applicable product downloads.
SWM-7786: SHA2 Checksum Value of Previous File Shown
If a user has provided a file’s expected SHA2 checksum value for an upload and the file image is subsequently deleted, the Upload File page, when opened again, might show the SHA2 checksum value of the previously loaded file image.
FNO-65909: Download Files Not Visible For Self-registered And Trial Users
Download files might not be visible in the End-User Portal for self-registered users and those users registered through the “Try Before You Buy” registration.
FNO-61266: Translation Issues with Localization
Per a previous enhancement in 2020 R3 to add more language support for End-User Portal localization, certain strings—such as alerts and validation messages—are not being translated properly when localization is in effect. These issues will be addressed in an upcoming release.