FlexNet Operations Analytics Integration Guide for Producer AI Agents

Important:This solution is available only in UAT environments.

Software producers’ AI agents—such as Microsoft Copilot, Amazon Q, and Claude—can now directly query FlexNet Operations Analytics data to answer natural-language questions across your monetization data.

This capability offers an alternative to navigating dashboards, building custom reports, or directly querying Snowflake data shares or data access APIs. Instead, users can ask questions in everyday language, while an AI agent dynamically coordinates the relevant data access tools through a standardized interface.

This guide explains how AI agents connect to FlexNet Operations data access tools through a standard interface, who can use this capability, how to configure it with different AI agents, and how to troubleshoot common issues.

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Using AI Agents to Gain Insights from FlexNet Operations Analytics Data

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Setting Up an AI Agent to Access FlexNet Operations Data

Read-Only Access (No Data Changes)

When an agentic AI agent connects to FlexNet Operations in this way, it can issue read-only queries through the Data Access API. This provides read-only access to the data warehouse but does not allow changes to FlexNet Operations data and does not provide access to Web Services APIs (no create, update, or delete operations).