Account and User Management Issues Resolved in 2026.03
The following issues involving the management of accounts and users were resolved in the 2026.03 release.
| • | Account Deletion After Merge Now Works As Expected |
| • | Distributor Updates Now Applied to the Correct Entity |
Account Deletion After Merge Now Works As Expected
(SWM-21071)
An issue was resolved where, after merging two accounts, the original (source) account could not be deleted because some references still pointed to it. This occurred when certain bulk upgrade–related records were not fully transferred during the merge process, causing the system to report that the source account was still in use.
In FlexNet Operations 2026.03, all account-related references, including bulk upgrade data, are now correctly moved to the target account during a merge. As a result, the source account no longer retains any dependencies and can be deleted successfully after the merge without encountering errors.
Distributor Updates Now Applied to the Correct Entity
(Cases 04306592, 04309450; SWM-30017)
Previously, when users edited a distributor on the Entitle Customer to Licenses page under End Customer and Channel Partners—selecting a partner account ID on the Partners tab and creating or updating a contact—the saved changes incorrectly updated the End Customer record. This behavior caused data inconsistencies and required workarounds to restore the correct distributor tier.
With this fix, when users edit a distributor and save partner account ID and contact information, the system now correctly updates only the distributor record. The distributor tier is preserved, and the end customer remains unchanged.
The fix is applied consistently across both the Producer Portal and the End-User Portal, ensuring the entity is displayed with the correct distributor role and sold-to assignment.
On the Entitle Customer to Licenses page, users can edit a distributor.