Electronic Software Delivery Issues Resolved in 2026.03

The following issue was resolved for Electronic Software Delivery (ESD) in the 2026.03 release:

Customer Access to Download Package Files Restored

(Case 02881969, SWM-22289)

Previously, in the End-User Portal, some customer users were unable to see or access download files within download packages to which they were entitled.

As shown in the following screenshot, the Downloads page displayed the message “There are currently no files for download defined for your account”, even though the associated download package did contain files:

Similarly, files in affected download packages could not be retrieved using web services. Calls to getDownloadableFiles from ESDService failed with the error “Unknown organization requested for the member.”

This issue occurred when the associated account name or account ID contained special (non-ASCII) characters.

This issue has been resolved in the 2026.03 release. FlexNet Operations now correctly handles account names that include special characters, ensuring that entitled download files are visible and accessible to customer users through both the End-User Portal and web services.