Entitlement Management Issues Resolved in 2025.01

The following issues were resolved for entitlement management in the 2025.01 release.

• Request Button Now Triggering Renewal Email
• Entitlement Line Item Start or Expiry Updated Using "Change Start/Expiration Date" Button Now Reflected on CLS
• Confirmation Step No Longer Skipped During License Count Update

Request Button Now Triggering Renewal Email

(Case 02890657, SWM-22556)

On the End-User Portal’s Expiring Entitlements page, end users can click a Request button to send an email message to the producer about their intent to renew selected entitlements.

In previous releases, the End-User Portal failed to send such renewal emails. In the 2025.01 release, this issue has been resolved. When an end user clicks the Request button, the End-User Portal sends a renewal email to the email address specified in the configuration option Request Renewal Notification Email (under System > Configure > FlexNet Operations > Renewals). That email address is also used to populate the From field. The end user requesting the renewal will receive receive a copy of the renewal email, as their email address is included in the Cc field.

Important:Renewal emails are sent only if the following conditions are fulfilled:

• An email address is specified in the configuration option Request Renewal Notification Email (under System > Configure > FlexNet Operations > Renewals).
• The email address specified in Request Renewal Notification Email has been verified in the Producer Portal on the Email/Domain Verification page (available from the Administer menu in the Email group).

Entitlement Line Item Start or Expiry Updated Using "Change Start/Expiration Date" Button Now Reflected on CLS

(Case 02913332, SWM-24187)

Previously, when an entitlement was mapped to a Cloud Licensing Service (CLS) instance and one of its line items had its start or expiration date changed using the Change Start/Expiration Date button on the Entitle Customers to Licenses | Create an Entitlement page (under Entitlements > List Entitlements by Order > click the entitlement’s hyperlinked ID), the new start or expiration date was not reflected on the CLS instance. This means that served clients' subsequent capability requests were not aligned with the new start or expiration date.

This issue no longer occurs. An entitlement line item’s changed start or expiration date is now immediately reflected on the mapped CLS instance, and can be viewed as follows:

• On the View Server page (Devices > Devices > click a hyperlinked device name > View > View Response) in the Capability Response section.
• Calling the /features endpoint.

Confirmation Step No Longer Skipped During License Count Update

(Case 02912962, SWM-24195)

Previously, when removing line items mapped to a local license server or a standalone device, FlexNet Operations was not enforcing the step where a confirmation of changes is needed before quantities on the device are updated, even though the configuration option Skip Confirmation or Skip Confirmation for Producer was unselected.

The bug occurred when Generate Response was triggered on the View Server or Device page (under Devices > Devices > click hyperlinked name of a device), which changed the license status to License generated and decreased the license count on the device without waiting for the device to confirm the changes. This bypassed the expected Waiting for confirmation status, which should remain until the device explicitly sends a confirmation request.

This has been fixed in the 2025.01 release. Clicking Generate Response now changes the license status to Waiting for confirmation. The license count is only updated on the device after it has sent a capability request to confirm the changes.

The following table shows the behavior and license status when a user clicks Generate Response after a license count change, depending on the selection of the Skip Confirmation and Skip Confirmation for Producer configuration options.

Skip Confirmation

Skip Confirmation
for Producer

Behavior in 2025.01

Unselected

Unselected

Status changes to Waiting for confirmation. Once a capability request is sent or uploaded, the status changes to License generated and the license count is updated on the device.

Selected

Selected

Status changes to License generated. Once a capability request is sent or uploaded in the Producer Portal and the End User Portal, the license count is updated on the device.

Selected

Unselected

Status changes to License generated. Once a capability request is sent or uploaded in the Producer Portal or the End User Portal, the license count is updated on the device.

Unselected

Selected

Status changes to License generated. Once a capability request is sent or uploaded in the Producer Portal (and optionally in the End User Portal), the license count is updated on the device.