User Experience Enhancements in 2025.03

The following user experience enhancement was added in the 2025.03 release.

Removed Security Question

(Case 02954443, SWM-24008)

When users set or change their password for the Producer Portal or the End-User Portal, they need to select a security question as an additional authentication factor. In previous releases, the list of security questions included the question “Where were you when you first heard about 9/11?”. In the 2025.03 release, inclusion of this question has changed because it could be distressing for some users:

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New users and users who did not use 9/11 as a security question will no longer see the question “Where were you when you first heard about 9/11?” when they are setting their password and security question.

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Existing users who had already selected “Where were you when you first heard about 9/11?” as their security question are not forced to select a different security question. Instead, they will see a warning message, “This security question is deprecated and is recommended to be changed.” This approach gives existing users time to select a new security question. Once they selected a different security question, the message is no longer displayed.

The following screenshot shows the screen presented to existing users:

Existing users are informed that the 9/11 security question is deprecated.

These changes apply to the Producer Portal and End-User Portal.