FAQ
The following table lists some of the most commonly asked questions.
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Question |
Answer |
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Will my 11.11.1 FlexNet Publisher application run seamlessly side-by-side with my FlexNet Publisher 11.12.1 application while using the same Sentinel HL Pro dongle? |
It works seamlessly. If you face any problem, please refer to troubleshooting scenarios listed below in the chapter. If you do experience an issue, and the driver version between the FlexNet Publisher versions is different, try using the older driver. |
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Why has Revenera moved to the SRM API? |
HASP SRM is used to support multiple dongles on Win64, and is the dongle provider's recommended API going forward. |
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Why is Revenera now installing a .dll or .so to support FLEXID9? |
We have used dynamic linking of dongle API libraries as the dongle provider's recommended method of HASP SRM implementation. This requires a .dll or .so installation to the system path. |
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Why is only one ‘HASP4’ FLEXID 9 dongle supported? What do I get in exchange for this limitation? |
Hasp SRM has limited support to HASP4 keys and they reached End-Of-Life. Before the SRM API was adopted in FlexNet Publisher 11.12, only one FLEXID9 dongle was supported in Win64. In 11.12, multiple 'Sentinel HL Pro' FLEXID9 dongles are now supported on Win64. On Win32, multiple 'Sentinel HL Pro' dongles are still supported, but now only one of the older HASP4 dongles is supported. So, by removing support for multiple older 'HASP4' dongles on Win32, Revenera has been able to introduce support for multiple newer 'Sentinel HL Pro' dongles on Win64. To reiterate: Multiple 'Sentinel HL Pro' dongles are supported on both Win32 and Win64 in FlexNet Publisher 11.12. For more information see section Listed are the possible troubleshooting scenarios:. The HASP4 keys are not supported from FlexNet Publisher 11.18.2 and not tested from FlexNet Publisher 11.17.2. |
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Do I need to upgrade any of my dongles? |
The older 'HASP4' revision of the FLEXID9 dongle reached end-of-life, and not be supported from FlexNet Publisher 11.18.2. Revenera recommends replacing these older dongles with the newer 'Sentinel HL Pro' revision. |
For more FAQs regarding FlexNet ID dongles, see the FlexNet ID Dongle FAQ end-user document.