Antivirus Programs

InstallShield 2024 » InstallScript Debugger

Antivirus programs that have been configured to prevent executable files from being copied to the hard disk will interfere with an installation. When an end user reports that an installation appeared to run normally but did not transfer the application to the hard drive, virus protection may be the problem.

In most cases, the default settings of antivirus programs do not block file transfers; most users will not have trouble installing your software. For those users whose antivirus software is set to block certain file transfers, you may want to include a note in your users guide or Readme file advising them of the potential problem.

The solution to the problem is simple enough: Disable the antivirus software and then run the installation again.