Steps to Take Before Calling Technical Support
InstallShield 2019
Before contacting InstallShield Technical Support, perform the following steps to attempt to clearly identify the problem you are having:
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Check package—To determine if this error is caused by a problem with the specific package you are converting, try to build a Citrix profile of a simple package that contains only one file. |
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Check machine and OS—To determine if this error is caused by a configuration on a particular machine or operating system, attempt to build this Citrix profile on another machine or operating system. |
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Check individual files—To determine if this is error limited to a specific item, find out if removing or excluding a particular item will build error free. |
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