The FlexNet Customer Growth Module
The intent of the FlexNet Customer Growth module is to improve the end-customer nurturing process and reduce churn through visual account health indicators and automated renewal alerts.
The FlexNet Customer Growth module provides a dashboard, donut charts, and pages to highlight the health of your accounts and adds more robust support for the renewals process to FlexNet Operations. Producers who use FlexNet Operations with the FlexNet Customer Growth module can configure FlexNet Operations to automatically identify expiring entitlements and send renewal reminder messages to those accounts with licenses that are nearing their expiration date. In addition, the End-User Portal gains a new Expiring Entitlements page. This page lists an end user’s entitlements by their expiration date and gives special emphasis to those entitlements that have expired or that are nearing their expiration date. On the Expiring Entitlements page, end users can select entitlements they want to renew and click a Request button to send a message to the producer about their intent to renew.
The Exercise Prerequisites section, below, identifies what producers need in order to complete the exercises in this getting started section.
To read more about FlexNet Customer Growth features and concepts, see FlexNet Customer Growth Concepts. (See Visualizing Customer Health for instructions on the use of these pages and features.)
To walk through exercises that illustrate the process of setting up FlexNet Operations to automatically alert end users about expiring or expired entitlements, see Notifying End Users about Expiring Entitlements or Notifying End Users about Expiring Entitlements.
FlexNet Operations 2020 R1 SP1 User GuideMarch 2020 |