Notifying End Users about Expiring Entitlements
This section walks through the process of configuring FlexNet Operations to send renewal reminders to end users who have expiring entitlements. In these exercises, you use the account, user, product, and entitlement created in the early exercises of the section Getting Started with Entitlement Management, and add expiring and renewal line items to see how the job operates.
Remember to check the prerequisites in the Introduction before starting these exercises. See Exercise Prerequisites.
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Description |
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Creates three line items on ENT-PhototPrint to illustrate how the FlexNet Customer Growth module enhances the handling of and communication about expiring entitlements. |
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For notifications about expiring entitlements, producers must have the following email templates in active status: Renewal Reminder and Renewal Intent for End Customer. This exercise walks you through that process. |
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This exercise activates and schedules the Expiring Entitlements job. |
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Viewing the Expiring Entitlements Page and Receiving Renewal Notifications |
To understand what is sent to the end user, this exercise uses an end-user account to see the entitlements approaching their expiration dates on the Expiring Entitlements page, see the emailed renewal notification for those entitlements, and send a request to renew selected entitlements to the producer. |
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Discusses the possibilities of moving on to the exercises for notifying users about expired entitlements or reading more about viewing sent emails in the Producer Portal, customizing email templates, and configuring jobs schedules and subscriptions. |
FlexNet Operations 2020 R1 SP1 User GuideMarch 2020 |