Common Email Template Questions

Here are some common questions about email template management:

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The extra white space (like returns and extra lines) is not showing. Why?

You are writing HTML mail and therefore you must use the <br> and <p> tags to create your line breaks and paragraph breaks.

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I want to include an image from my company, how can I do that?

Use the image tag like you would on an HTML page, but ensure that the SRC parameter is a full path that points to the image on your own web server. There is no need to upload these images to FlexNet Operations.

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Why do I still see a merge tag when I preview email template content? I thought all merge tags would be replaced.

There is probably an error in the brackets and therefore the application does not consider it a merge tag and, as a result, leaves it unchanged. Merge tags must be opened and closed with a double square bracket like this: [[MERGE_TAG]].

Read the email carefully and verify that all the merge tags are replaced with preview values. Ensure that the sentences make sense when the merge tags are replaced with real content. If you are satisfied with the result you can save the email template as an Active or as a Draft template.