Renewal: Active Accounts by Business Region

The Renewal: Active Accounts by Business Region table shows the total number of active and expired accounts, grouped by the region in which the customer account is located. An account is considered active if it has one or more entitlements with an expiration greater than the current date.

Note:For a reference of the country groupings into the different business regions, see Countries by Region.

Important:The business regions referred to in the context of this table are different from the region that you can optionally specify when you create an account. The region that you specify during account creation is not taken into account in the Renewal: Active Accounts by Business Region table.

You can customize the table by filtering it to show only the region or accounts that you want to focus on. The table is based on data from the Entitlements data set and covers subscription licenses only.

An example of the Renewal: Active Accounts by Business Region table

The Renewal: Active Accounts by Business Region table and its detailed dashboard track and visualize churn over time, thereby helping producers gain insights into their customer retention KPI. It helps identify patterns and trends associated with customer departures, which impact their overall Annual Recurring Revenue (ARR) goals. For example:

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Which customers or accounts are canceling their software subscriptions or ceasing to use the software altogether.

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The regions or countries with the highest and lowest churn rates.

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Which products were most affected by churn.

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When the churn occurred.

Detailed View of Renewal: Active Accounts by Business Region

Click anywhere in the Renewal: Active Accounts by Business Region table to display its detailed dashboard view. (Note that the cursor doesn’t change shape to indicate that the table is clickable.) The view is grouped into the following elements:

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Active Accounts by Business Region—Table showing the percentages of active vs expired accounts, grouped by business region.

Clicking a row for a specific business region changes the data in all tables on the page to focus on the selected business region.

Note:The Filter panel displays the filter that the drilldown applied. To return to the previous view, delete or disable the filter.

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Active Accounts by Country—Table showing the percentages of active vs expired accounts, grouped by country.

Clicking a row for a specific country changes the data in all tables on the page to focus on the selected country.

Note:The Filter panel displays the filter that the drilldown applied. To return to the previous view, delete or disable the filter.

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Active Activations by Product—Table showing the number of active vs expired activations, grouped by product.

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Entitlements and Activations Details—Table listing all entitlement and activation details.

Note:The data for the Renewal: Active Accounts by Business Region tables is based on the Entitlements data set and covers subscription licenses only. Therefore, a global filter has been defined for an expiration date of 8000-01-01, which filters out any permanent licenses.

The image, below, shows a sample of the Renewal: Active Accounts by Business Region detailed view.

Detailed view of the Renewal: Active Accounts by Business Region tables