Fulfillment Report

Use the Fulfillment report to gain insight into the utilization of the licenses your customers have purchased. Grouped by product, the report shows how many entitlements customers have bought and how many they’re actually using. The report enables you to identify customers who are over-utilizing entitlements, which can then be targeted for upsell activities. Likewise, the report will show whether customers are under-utilizing specific products, so that your Customer Success team can engage with those customers and ensure their satisfaction with your product.

The report covers all license types, regardless of the license technology used.

By default, the report shows the number of all entitlement line items purchased grouped by product. The data can further be filtered by attributes such as account, entitlement IDs, line item activation IDs, product, or product version.