Reassigning a Returned Device to an Account

You can reassign a returned standalone device to a customer or partner account from the device’s default view to bring it back into service. (See About Accounts for more information about customer and partner accounts.)

To reassign a returned standalone device to an account

1.

Click Devices > Devices. This opens the Devices page.

2.

On the Devices page, click the filter icon and select the option Inactive to display returned devices.

Note:Returned devices have a status of Returned and are by default not listed on the Devices page even when searched.

3.

In the list of devices, click the hyperlinked name of the standalone device that you want to reassign.

4.

On the Device page, click Edit > Reassign Account. The Assign Account page opens.

5.

For Account ID, click the search icon. The End Customer and Channel Partners window opens.

a.

Choose an account.

b.

Click Save.

The End Customer and Channel Partners window closes, the Account ID is set to the ID of the account you chose, and the Account Name is populated.

6.

Click Assign account.

The Producer Portal assigns the device to the account and opens the default view for the device. The device can now have entitlements mapped to it.

See Also

Returning a Device

Supporting Devices

Managing Accounts

Editing Devices