Renewal Reminder Email Messages

FlexNet Customer Growth introduces three new email templates.

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Renewal Reminder—Used to send Renewal Reminder email messages generated as a result of the Expiring Entitlement job.

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Renewal Reminder for Expired Entitlements—Used to send expired entitlement email messages generated as a result of the Expired Entitlements job.

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Renewal Intent for End Customer—Used to send intent-to-renew email messages generated when a customer clicks the Request button on the Expiring Entitlements page in the End-User Portal. FlexNet Operations sends copies of the intent-to-renew message to the end user who clicked the Request button and also to the producer at the address specified for the system configuration setting, Request Renewal Notification Email.

Tip:For both the renewal reminder messages, end users must meet the following conditions to receive messages:

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An end user must have the View Expiring Entitlements permission.

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An end user’s account must have Expiring Entitlements Email marked in his or her user profile.