Monitoring User Synchronization
You can monitor and track failed user synchronization attempts from the User Synchronization Logs page (available from the Administer menu). Insights gained from this page can help you identify and resolve onboarding issues, ensuring a smoother synchronization workflow.
The interface offers advanced search capabilities, allowing you to filter results by:
Each log entry provides key details, including:
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Associated portal (Producer Portal or End-User Portal) |
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Date and time of failure |
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Failure reason or error details (for example, missing role mapping, invalid account reference, IdP attribute mismatch) |
To view user synchronization logs
Click Administer > User Synchronization Logs. The User Synchronization Logs page is displayed.