Manual Return
Trusted returns are normally done programmatically as transactions between a client or server activation utility and the FlexNet Operations server. The activation utility generates a request that is submitted programmatically and the FlexNet Operations server generates a response that is used to complete the return.
However, when there is no internet connection, a return request can also be generated and written to a file by a FlexNet Publisher Licensing Toolkit activation utility running on the machine from which the license will be returned.
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The file containing the request is sent to the publisher and loaded into FlexNet Operations to generate a response. |
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The response is saved to a file; the file is sent to the customer and is used by the FlexNet Publisher Licensing Toolkit activation utility to process the response and return the license. |
To generate a response to a return request submitted in a file
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1.
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Instruct the customer to use the FlexNet Publisher Licensing Toolkit activation utility that you provide to generate and save to a file a return request. The activation utility requires the fulfillment ID of the license. |
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2.
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Click Licenses > Manual Return. This link opens the Manual Return page. |
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Browse to the XML file that contains the return request. |