User Experience Enhancements in 2025.05
The following user experience enhancement was added in the 2025.05 release.
| • | Additional Web Service Transactions Visible in Producer Portal |
| • | Selecting Individual Line Items in Entitlement Notification Email |
Additional Web Service Transactions Visible in Producer Portal
(SWM-24811, SWM-24812, SWM-24813, SWM-24817, SWM-24818)
The 2025.04 release introduced a number of enhancements that increase transparency into transactions performed on a device—whether initiated via web services or in the Producer Portal or End-User Portal. Such transactions are displayed on the Search Transactions page in the Producer Portal (under System > Transaction History).
In the 2025.05 release, the following additional webservice-based actions are now captured on the Search Transactions page:
| • | Deleting line items from a device |
| • | Obsoleting a host |
| • | Removing add-on line items from a device |
| • | Move device from one account to another |
| • | Deleting a device |
Transactions are tracked for standalone devices, Cloud License Server instances and local license servers. The following table lists the operations of the ManageDeviceService web service that are now tracked:
|
Transaction |
Web Service Operation |
Event Type |
Description |
|
Transactions tracked from release 2025.05 onwards |
|||
|
Deleting a line item from a device |
deleteAddOnLineItemsRequest |
UPDATE |
Tracks transactions where an entitlement line item was deleted on a device. |
|
Obsoleting the host for a device |
obsoleteHostRequest |
DELETE |
Tracks transactions where a host for a device was deleted. |
|
Removing add-on line items |
decrementAddonLineItemsRequest |
UPDATE |
Tracks transactions where an add-on line item was removed from a device. |
|
Moving a device to a different account |
moveDeviceRequest |
UPDATE |
Tracks transactions where a device is moved to a different account. |
|
Deleting a device |
deleteDeviceRequest |
DELETE |
Tracks transactions where a device is deleted. |
|
Transactions tracked from release 2025.04 onwards |
|||
|
Creating a device |
createDeviceRequest |
CREATE |
Tracks all successful and failed attempts to create a device. |
|
Linking entitlement line items to a device |
linkAddonLineItems |
UPDATE |
Tracks transactions where an entitlement line item was linked to a device, or where a metered license was removed from a device. |
|
Incrementing entitlement line items to devices |
IncrementAddonLineItems |
UPDATE |
Tracks transactions where an entitlement line item was incremented on a device. |
|
Updating a device |
updateDevice |
UPDATE |
Tracks transactions where a device was updated. |
For a use case example or information about how to view transaction details, see Improved Transaction Visibility in Producer Portal.
Selecting Individual Line Items in Entitlement Notification Email
(Case 02971350, SWM-24682)
On the List Entitlement By Orders page, producers can now select individual line items to be included in the entitlement notification email, instead of including all line items in the email. This is useful in scenarios where only some of an entitlement’s line items have been added or updated.
To include only certain line items from an entitlement, a producer needs to select the desired line items on the List Entitlement By Orders page and click the Email button, as shown in this screenshot:
The next screen will show the entitlement notification email, which only contains the selected line item. The notification email might look like this:
Previously, if an entitlement contained more than one line item, the entitlement notification email would always include all of the entitlement’s line items.