Your product downloads, licenses, and supporting documentation files are available from the Revenera Product and License Center, which is accessible from the Revenera Community by opening the Other Resources menu and selecting Product and License Center. You can also access the Product and License Center by clicking Download Products and Licenses on the Community product pages.
The following sections provide account-related information:
If you have rights to the Product and License Center and are logged into the Revenera Community, you can simply click the appropriate link in the Revenera Community to have immediate logged-in access to the Product and License Center.
The methods for requesting access to the Product and License Center vary depending upon whether you are the person who received the Revenera order confirmation email upon purchase of the Revenera product, you are another user at the same organization or you are a partner who needs access to multiple organizations.
When you purchase a Revenera product, an admin account is created for you in the Revenera Product and License Center. You will receive a Revenera order confirmation email containing a link to the Create your community account page. After you submit this information (using the Product ID and Account ID found in the email), you will become your organization's Product and License Center administrator. You can then assign both download and administrative rights to others at your organization, as described in Account Administrator Tasks.
NOTE: For helpful videos on how to create a Revenera Community user account and how to download your products, see Create a Revenera Community Account and Download Your Product from the Product and License Center.
If you are not the person at your organization who purchased your Revenera product, you will not automatically have download access to the Product and License Center. You can request download access by performing the following steps:
To request download access to the Product and License Center:
If you are a partner that works on Revenera products for multiple organizations, you can perform the following steps to request access to an additional Revenera customer account.
To request access to an additional organization's Product and License Center account:
The administrator role can be fulfilled by one central administrator or can be distributed across multiple administrators in an organization. By default, this role is assigned to the person who placed the order for the Revenera product.
Product and License Center administrator(s) can grant both standard download access and administrative access to other users.
If other users at your organization request download access to the Product and License Center, administrators will receive an email message prompting them to approve or deny the request.
To approve download access for a user:
In the Manage Access area of the Product and License Center User Administration page, you can manage download and admin privileges for all users. You can enable or disable download and/or admin access for all Revenera Community users affiliated with your organization.
To manage download and admin privileges for your Product and License Center:
NOTE: For a video explaining how to manage user access to the Revenera Product and License Center, see Manage Access to the Product and License Center.