About Downloads

Downloads appear in the End-User Portal categorized by their producer (when product lines from multiple producers are available) and product line. To obtain a download file to which you are entitled, first choose the producer and product line, and then choose from one or more download packages associated with that product line. (Current download packages appear on the New Versions tab; older download packages appear on the Previous Versions tab.) Download packages are groups of download files.

In the End-User Portal, you can browse the producers and product lines for the products to which you are entitled and then choose the download packages and individual files you need to download.

Download packages often require you to read and accept license agreement terms before the End-User Portal will present the downloadable content.

Tip:When supported, you can also request copies of the download files to which you are entitled on physical media.

In addition to locating and downloading the files to which you are entitled, the End-User Portal also retains records of download activity as well as email notifications sent for each download package or file. You can view this information by choosing the Download Log or Notification Log.

See Also