Renewal Report
The Renewals page includes the following reports:
| • | Renewals Rate |
| • | Completed Renewals |
| • | Expired Line Items |
| • | Renewals: Entitlement Expiration By Month |
The Renewals Rate table provides a high-level summary of renewal performance across global regions and time periods. It breaks down renewal and expiration volumes by quarter, enabling data-driven decision-making around customer retention and support resource allocation. Also, this report helps identify trends over time, highlighting areas where renewal rates are strong and where improvements are needed. It also serves as an early warning system for potential churn, allowing proactive measures to be taken.
Example of the Renewals Rate table
This report includes the following attributes:
|
Attribute |
Description |
|
Year & Quarter |
Indicates the specific year and quarter for which the renewal and expiration data is recorded. |
|
Region |
Represents the geographical region associated with the renewal records. |
|
Renewal Count by Quarter |
Number of completed renewals during the given quarter. Note:This is the total number of new line items added during the quarter. |
|
Expired Count by Quarter |
Number of entitlements that expired without renewal in the given quarter. |
|
Renewal Rate |
% of renewals completed versus total expiring entitlements in that quarter. |
The Completed Renewals table provides detailed visibility into software and subscription renewals across customers and partners. It allows stakeholders to track entitlement expiration, manage renewals proactively, and export filtered data. Additionally, the table helps identify high-value accounts that require attention and ensures no renewal opportunities are missing. It supports operational efficiency by giving teams real-time access to renewal information and enables better collaboration across sales, support and customer success teams by providing as single source of truth for renewal data.
Example of the Completed Renewals table
This table includes the following attributes:
|
Attribute |
Description |
|
Renewal Entitlement ID |
A unique identifier for each entitlement that is due for renewal. |
|
Renewal Activation ID |
Identifier that links the entitlement to the activation record, ensuring traceability. |
|
Renewal End Customer Account ID |
The customer account associated with the renewal, identifying who the entitlement belongs to. |
|
Renewal Start Date |
The date on which the renewed entitlement becomes active. |
|
Renewal Expiration Date |
The date on which the renewed entitlement is set to expire if not renewed again. |
|
Renewal Part Number |
The product part number associated with the renewal, used for product and SKU identification. |
The Expired Line Items table is designed to provide granular visibility into all expired software entitlements, licenses, or subscriptions. This data supports proactive renewal planning, customer retention strategies, and audit readiness by showcasing what products or services have reached expiration. It enables stakeholders to identify patterns in non-renewals, evaluate the potential impact on revenue, prioritize follow-up actions with customers. The table also helps sales and customer success teams uncover upsell or cross-sell opportunities by highlighting accounts with recently expired entitlements. By consolidating expiration details in one place, it ensures greater operational efficiency and reduces the risk of missed renewals.
Example of the Expired Line Items table
This report includes the following attributes:
|
Attribute |
Description |
|
Start Date |
The date when the entitlement or subscription originally began. |
|
Expiration Date |
The date on which the entitlements license, or subscription officially expired. |
|
Expired End Customer Account ID |
The account ID of the customer whose entitlement or subscription has expired. |
|
Expired Entitlement ID |
A unique identifier for the expired entitlement record. |
|
Expired Activation ID |
Identifier that links the expired entitlement to its activation record for traceability. |
|
Expired Part Number |
The part number associated with the expired product or license, used for SKU or product tracking. |
Renewals: Entitlement Expiration By Month
This report consists of two sections:
| • | Renewals: Entitlement Expiration By Month Bar Chart |
| • | Upcoming Renewals Listing |
Renewals: Entitlement Expiration By Month Bar Chart
The Renewals: Entitlement Expiration By Month report provides a comprehensive and up-to-date overview of your customers' renewal position for subscription licenses. The report shows the entitlements that are about to expire within a configurable time frame (default: 90 days), along with information about the entitlements' owner, entitlement ID, activation ID, as well as information about the products mapped to the entitlements.
Example of the Renewals: Entitlement Expiration By Month bar chart
The Renewals: Entitlement Expiration By Month chart is useful in highlighting those customers whose renewal status is of most interest to the appropriate stakeholders, namely Renewals Managers and Customer Success Managers. Stakeholders also have the option to set up automated notifications using managed notifications (see Setting Up Conditional Notifications Based on Data Changes), or to download the data and send it to their customers directly.
The Renewals: Entitlement Expiration By Month chart can also be used to show entitlements that have already expired and use this as a basis to re-engage with customers.
The Upcoming Renewals Listing table is designed to help teams manage and track software entitlements that are approaching their expiration dates. It provides a detailed snapshot of each entitlement, including customer account details, product information, and expiration dates.
The Upcoming Renewals Listing table draws data from the Entitlements dataset that is used by the FlexNet Operations Data Access API. For more information, see FlexNet Operations Data Access APIs.
This table includes the following attributes:
|
Attribute |
Description |
Equivalent Field Name in Data Access API |
|
End Customer Account Name |
The account ID for the end user (customer) account that owns the entitlement. |
CustomersAndPartners.EndCustomerAccountName |
|
End Customer Account ID |
The account ID for the end user (customer) account that owns the entitlement. |
CustomersAndPartners.EndCustomerAccountID |
|
Entitlement ID |
A 19-digit unique identifier of the entitlement record as defined in FlexNet Operations. |
EntitlementID |
|
Activation ID |
The unique identifier of the entitlement line item as defined in FlexNet Operations. |
ActivationID |
|
Expiration Date |
Expiration date of the line item. |
EndDate |
|
Product Version |
The version of the product entitled by the line item. |
ProductVersion |
|
Product Name |
The name of the product entitled by the line item. |
ProductName |
|
Seat Count |
Net copies available for the line item. This includes all new, upgrade, upsell and renew orders, and excludes all upgraded, upsold, renewed, obsolete, and inactive orders for a line item. |
OrderedSeatCount |
|
Remaining Copies |
The difference between the quantity of the product entitled by the line item (as per entitlement field lineItemQuantity) and the number or copies that have not yet been mapped to a device or license server. |
RemainingCopies |
|
Order Line Number |
Order line number. Note:This may be imported from your ERM/CRP application. |
OrderLineNumber |