Download and Licensing Instructions
InstallShield 2021 and Later (Subscription)

NOTE: For instructions on accessing the Revenera Product and License Center, see Accessing the Revenera Product and License Center.

InstallShield 2021 and later offers subscription licensing with two different licensing models: a node-locked subscription license and a concurrent subscription license. A concurrent subscription license can be configured with FlexNet Licensing Server and Cloud License Server (CLS).

InstallShield and related Add-On downloads are available in the Flexera / Revenera Product and License Center.

IMPORTANT NOTE: A node-locked subscription license is to be used by one user on one machine or virtual image, and may not be installed on shared computers. InstallShield will be licensed for the subscription duration to which the node-locked license is entitled. Any other use is a violation of the license agreement. Please ensure you are choosing the license that is registered to you. If you have any questions, please refer to your End User License Agreement.

IMPORTANT NOTE: If you are using a concurrent subscription license with the Cloud License Server (CLS), you need to get the Cloud License Server ID from the Flexera / Revenera Product and License Center. For instructions on how to get a Cloud License Server ID and configuring the InstallShield machine to get the license from Cloud License Server (CLS), refer to Concurrent License with Cloud License Server (CLS) and Connecting Machines to Your Cloud License Server (CLS).

IMPORTANT NOTE: If you are using a concurrent subscription license with FlexNet Licensing Server, you must update the version of the FlexNet Licensing Server software on the licensing server before you can start using InstallShield 2021 and later. The version of the FlexNet Licensing Server software that is shipped with previous versions of InstallShield cannot manage licenses of InstallShield 2021 and later. The new version of the FlexNet Licensing Server software can manage licenses of both previous versions of InstallShield and InstallShield 2021 and later. You can download the installer for the new FlexNet Licensing Server software from the Flexera / Revenera Product and License Center. For instructions on installing the FlexNet Licensing Server software, see Setting Up Your License Server for Concurrent Licenses.

IMPORTANT NOTE: Subscription activation codes and Cloud License Server IDs can be obtained from the Flexera / Revenera Product and License Center, as described in Obtaining Your Activation Codes and in Concurrent License with Cloud License Server (CLS).

Downloading InstallShield, Add-Ons, Service Packs, and Other Installations

The following installations are available for download from the Flexera / Revenera Product and License Center:

  • InstallShield
  • Redistributable files (for example, InstallShield prerequisites and InstallScript objects)
  • Add-ons (if you are entitled to them) such as the Standalone Build and the InstallShield MSI Tools
  • FlexNet Licensing Server software (if you purchased concurrent licenses and you need to set up your organization's license server)
  • Skin Customization Kit
  • InstallScript Object templates
  • InstallShield service packs (if available)

To download any of the installations:

  1. Log in to the Revenera Community, and click InstallShield on the Community home page.

    NOTE: If you do not have an account in the Revenera Community, see Accessing the Revenera Product and License Center for instructions.

  2. On the InstallShield page, click Download Products and Licenses. The Product and License Center opens.
  3. In the left navigation, under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
  4. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.

    Product Information

  5. In the Product and File Downloads column, click the InstallShield link for the version that you want to download. The Product Download page opens.

    Product Download

  6. Click the appropriate download button.

Obtaining Your Activation Codes

An Activation code is typically provided in the Order Details section of the confirmation message that is emailed to the individual in your organization who purchased InstallShield.

Activation codes can be obtained from the Flexera / Revenera Product and License Center also by performing the following steps.

To obtain activation codes from the Flexera / Revenera Product and License Center:

  1. Sign in to the Flexera / Revenera Product and License Center.
  2. In the menu at the left, select Entitlements > Product List. The Product List page opens.
  3. In the Product List, click InstallShield. The Product Information page opens.

    Product Information

  4. Next to the name of the InstallShield version you purchased, click Licenses in the right-hand column. The License Information page opens, listing your activation codes.

    License Information

Licensing InstallShield and Standalone Build

The following table explains how to set up the licensing for the type of license that you purchased.

License Type Description of License Type Instructions
Node-locked subscription license of InstallShield This type is tied to a specific user and machine. A node-locked license requires a product activation code to activate the product. This model is the traditional option.

To activate the product:

Launch the product that you want to activate. The activation wizard opens. Use this wizard to enter your activation code.

Node-locked subscription license of the Standalone Build This type is tied to a specific user and machine. A node-locked license for the Standalone Build requires a Revenera-generated license file for the machine on which you install the Standalone Build.

To set up a node-locked license of the product:

See "Installing and Configuring a Node-Locked License of the Standalone Build" on page 11 of the Revenera Product Download and License Guide for InstallShield 2021 and Later (Subscription) (PDF).

Concurrent subscription license of InstallShield and Standalone Build with Cloud License Server (CLS)

This type enables sharing or floating of licenses among a maximum number of simultaneous users. The product on each user's machine must be connected to a Cloud License Server (CLS) that your organization got from Revenera. This license type requires you to specify the Cloud License Server Instance ID, which is available in the Flexera / Revenera Product and License Center

To set up the Cloud License Server (CLS):

See Concurrent License with Cloud License Server (CLS).

To connect a machine that has the product to the license server:

See Connecting Machines to Your Cloud License Server (CLS).

Concurrent subscription license of InstallShield and Standalone Build with License Server

This type enables sharing or floating of licenses among a maximum number of simultaneous users. The product on each user's machine must be connected to a license server that your organization sets up. This license type requires you to activate the licenses on the license server using an activation code, which is available through the Flexera / Revenera Product and License Center.

The license server software enables users to borrow a license for InstallShield from the license server for a specified number of days. Using a borrowed license enables you to use the product while being disconnected from the same network as the license server.

To set up the license server:

See Setting Up Your License Server for Concurrent Licenses.

To connect a machine that has the product to the license server:

See Connecting Machines to Your License Server.

To learn how to borrow a license of InstallShield:

See Borrowing InstallShield Licenses from the License Server.

FAQs About Downloads and Licenses

Following are frequently asked questions and answers about downloads and licensing for InstallShield.

Questions

Category Question
General
Product and License Center
Node-locked subscription licensing
Concurrent licensing with FlexNet Licensing Server
Concurrent licensing with Cloud License Server (CLS)

Answers

General

Question Answer
Can I evaluate or use InstallShield without activating it or configuring the licensing? You can install the product and use it for a limited number of days without activating your product or connecting it to a Cloud Licensing Server (CLS). If you do not activate your product or connect it to a Cloud Licensing Server (CLS) within the trial period, the product will stop working when the trial period has ended. You can activate your product or connect it to a Cloud Licensing Server (CLS) at any time before or after the trial period has ended.
Can I evaluate or use the Standalone Build without configuring the licensing? No, an evaluation version of the Standalone Build is not available. The Standalone Build does not run without the license file or without being connected to a Cloud Licensing Server (CLS).
What is the difference between the node-locked and concurrent licensing models for InstallShield?

The following licensing models are available for InstallShield:

  • Node-locked subscription licensing—With this model, the product license is tied to a specific user and machine. This model is the traditional option and the one that is most often purchased.
  • If you are using the node-locked type of license, it is your responsibility to maintain your license on your machine. Sharing this type of license between multiple users does not comply with Revenera products' end-user license agreements (EULAs).

  • Concurrent subscription licensing—This model enables sharing or floating of Revenera product licenses among multiple users; it is also sometimes called floating licensing. Concurrent licensing can provide you with greater flexibility and cost efficiency than the traditional node-locked licensing. InstallShield concurrent subscription license can be configured with the FlexNet Licensing Server, or with Cloud License Server (CLS). This model is available for the Premier edition of InstallShield and the Standalone Build.
  • If your organization purchased concurrent licenses for a Revenera product with FlexNet Licensing Server, you need to set up the FlexNet Licensing Server in your organization, and connect your product to the licensing server that you are using. Subsequently, every time that you start a Revenera product on your machine, the server is queried to verify that the required license is available. If the license is available, you are granted access to a Revenera product.

    If your organization purchased concurrent licenses for a Revenera product with Cloud License Server (CLS), you need to connect your product to the Cloud License Server (CLS) that you got from Revenera. Subsequently, every time that you start a Revenera product on your machine, the Cloud License Server (CLS) is queried to verify that the required license is available. If the license is available, you are granted access to a Revenera product.

To learn more about these different licensing models and determine which option best fits your requirements, contact your Revenera sales representative or your preferred reseller.

How can I obtain an activation code for my product? An activation code is typically provided in the Order Details section of the confirmation message that is emailed to the individual in your organization who purchased InstallShield or the InstallShield Standalone Build. The activation code is an identifier for your product, and it is in the form XXXX-XXXX-XXXX-XXXX (four sets of four characters).
How do I determine the host ID of my machine?

The host ID that the Flexera / Revenera Product and License Center requires you to enter when you are acquiring a node-locked license file for the Standalone Build is the machine's MAC address, which is also called the physical address or Ethernet address.

If you are installing the Standalone Build and you select the node-locked license option, one of the installation dialogs displays the host ID of the machine on which you are running the installation.

You can also download the following tool and launch it on any Windows-based system to determine its host ID:

FlexNetHostIDExe.exe

Launching that tool displays a window that shows the host ID and lets you copy it to the Clipboard:

Host ID

To manually determine the host ID of a specific machine:

  1. Open a Command Prompt window.
  2. At the command prompt, enter the following command:
  3. ipconfig /all

    Configuration information is displayed in the Command Prompt window.

    Host ID

  4. In the Ethernet adapter Local Area Connection section, look at the Physical Address value.

This physical address value is the host ID of your machine. Use this value (without the dashes) when you are obtaining a license file from the Product and License Center.

Where can I get the InstallShield subscription details? InstallShield updates the subscription details in the About dialog box for all kind of subscription licensing. On the Help menu, click About InstallShield. The About InstallShield dialog box opens and shows the Subscription details after the activation. The About dialog box shows the subscription end date and the remaining days left for the current subscription. For more information, see About Your Subscription.

Product and License Center

Question Answer
What is the Product and License Center?

The Flexera / Revenera Product and License Center is where you perform InstallShield-related tasks such as the following:

  • Download the installations for the products that you purchased. This includes InstallShield, redistributable files (for example, InstallShield prerequisites and InstallScript objects); add-ons (if you are entitled to them) such as the Standalone Build and the InstallShield MSI Tools; the FlexNet Licensing server software (if you purchased concurrent licenses and you need to set up your organization's licensing server); and InstallShield service packs (if available).
  • Obtain the activation code for the FlexNet Licensing Server (if you purchased concurrent licenses and you need to set up your organization's licensing server).
  • Obtain the Cloud License Server (CLS) ID for the Cloud Server (if you purchased concurrent licenses and you need to configure the Cloud License Server (CLS) in the InstallShield machine).
How do I create a new user account for myself in the Product and License Center? If a user account has not been set up for you in the Product and License Center yet, you can create one for yourself, as long as you have your Account ID and Product ID. For more information, see Accessing the Revenera Product and License Center.
I'm having trouble downloading installations from the Product and License Center. What can I do?

The Product and License Center offers several methods for downloading products. Examples include:

  • Browser FTP—The file is transferred using FTP via a Web browser. This is the default method.
  • HTTPS—The file is transferred using encrypted HTTP via a Web browser.
  • Command-Line FTP—The file is transferred using FTP via a DOS prompt or UNIX shell.
  • Download Manager—This applet-based download lets you select multiple or individual files for download via the Download Manager. All files are saved to a single location on your machine.

If you are having trouble using one method to download the product, you may want to try a different method. For example, if the browser FTP method does not work because your organization's firewall blocks FTP, you may want to try the HTTPS method.

To change the available download options for all download links and buttons that are displayed for your user account in the Product and License Center:

  1. In the left navigation under Administration, click Download Preferences.
  2. Select the check boxes for the download methods that you want to be displayed whenever you are presented with a download link or button in the Product and License Center.

To change the available download options for a specific download in the Product and License Center:

  1. In the left navigation under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
  2. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
  3. Find the item that you want to download, and then in the Description column, click the license link for that item. The Product Download page opens.
  4. Find the item that you want to download, and click the Advanced Download Options link for that item. The Advanced Download Options page opens.
  5. Select the appropriate option.
How do I add users, modify users, or remove access for users in the Product and License Center? See the Account Administrator Tasks section of the Accessing the Revenera Product and License Center instruction page.
How do I figure out who in my organization generated our license files?

To look up who generated license files and see details about those license files:

  1. In the left navigation under Entitlements, click View Licenses by Member. The View Licenses by Member page opens. It shows a table that lists all of the users at your organization who generated license files.
  2. Click the email address of a member to see details about the license files that the member generated.
What Revenera technology does the Product and License Center use?

The Product and License Center uses FlexNet Operations, an electronic software delivery service that gives software producers and high-tech manufacturers the power to cost-effectively distribute their products to customers worldwide.

For more information on FlexNet Operations, see the Revenera Web site:
https://www.revenera.com/monetize/products/entitlement-management/flexnet-operations.html

Node-Locked Subscription Licensing

Question Answer
How is a node-locked license of InstallShield different than a node-locked license of the Standalone Build?

The following table highlights the main differences.

Node-Locked License of InstallShield Node-Locked License
of the Standalone Build
Unlocking a node-locked license of InstallShield requires that you enter an activation code to activate the product. The product will stop working at the end of the evaluation period if you do not activate it. Unlocking a node-locked license of the Standalone Build requires that you add a Revenera-generated license file to your machine.
You can install and then evaluate InstallShield for a limited number of days without activating it. Most of its functionality is available during this evaluation period. The Standalone Build cannot run in evaluation mode; it does not run without a license file.
In most cases, the process of activating (unlocking a node-locked license of) InstallShield involves an Internet connection. Email activation is required if the machine that has InstallShield does not have an Internet connection. A node-locked license of the Standalone Build is intended to be used on build machines, which are sometimes in locked-down environments without Internet connections. When you are obtaining the license file for the Standalone Build, you can use the build machine that you will use to run the Standalone Build, or you can use a different machine (as long as you determine the host ID of your build machine and enter that when you are obtaining the license file).
What's the best way to download my license file for the Standalone Build? When you click the Save All button on the View Licenses page in the Product and License Center, your browser typically displays a dialog box that lets you save the license file. The options on the dialog box, as well as the behavior of this dialog box, may vary, depending on the browser and browser version that you are using. For example, Internet Explorer lets you specify the location where you want to save the file. Firefox may save the file automatically to the default download location, or enable you to open the file in an application that you select. For help on downloading files and saving them on your computer, consult the documentation of the browser that you are using.
Can I run the Standalone Build installation on my development machine silently (without the user interface) for a node-locked subscription license?

Yes, you can run the Standalone Build silently from the command line if you purchased concurrent licenses. Use the following command-line statement:

setup.exe /s /v"LICENSETYPE=3 CLOUDSERVER=ServerID /qn"

In the above statement, the value of 3 for the LICENSETYPE property indicates that you are using a Cloud License Server (CLS) concurrent license of the Standalone Build. ServerID represents the the Cloud License Server ID of the machine that you got from Revenera, also available in the Flexera / Revenera Product and License Center.

If I'm using a node-locked license, can I install the Standalone Build without setting up the licensing information at the time of the installation?

Yes, you can install the Standalone Build without specifying the licensing information during the installation. For example, if your build machine is not connected to the Internet, you may want to install the Standalone Build on your build machine; you would need to obtain the license file for your build machine on a different Internet-connected machine. Once you have obtained the license file, you can manually add it to the proper location on your build machine. The license file must be called License.lic, and it must be added to the System folder in the Standalone Build Program Files folder:

Standalone Build Program Files Folder\System\License.lic

Can I run the Standalone Build installation on my development machine silently (without the user interface) for a node-locked license?

Yes, you can run the Standalone Build silently from the command line if you purchased a node-locked license. Use the following command-line statement:

setup.exe /s /v"LICENSETYPE=1 IS_BROWSE_FILEBROWSED=C:\license.lic /qn"

In the above statement, the value of 1 for the LICENSETYPE property indicates that you are using a node-locked license of the Standalone Build. The value of the IS_BROWSE_FILEBROWSED property should be the path to the license file that you want to use for the Standalone Build.

What do I do if I obtain a new build machine? Can I move the Standalone Build and my license file to that machine?

If you obtain a replacement build machine, you can move your license from your old build machine to your new build machine. In order to move your license to your new build machine, you must first return your license to your account in the Product and License Center. Returning the license makes it available again so that you can obtain a new license file for a different machine.

Note that there is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year. An entitlement is the purchase of the Standalone Build (or of a product, such as InstallShield Premier Edition, that includes the Standalone Build).

To return a license in the Product and License Center:

  1. In the left navigation under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
  2. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
  3. Find the item that you want to return, and then in the Description column, click the license link for that item. The Product Download page opens.
  4. Click the License Keys link. The License Information page opens. It shows the licenses that have been generated for the selected license.
  5. Find the license that you want to return, and click its Return button. Note that if you or someone in your organization has already returned a license for the entitlement that is associated with the selected license, the Return button is not displayed.

The Product and License Center processes your return request and refreshes the License Information page so that the license you returned is no longer displayed. Now you can generate a new license for the new build machine. You can also install the Standalone Build and the new license file on your new machine.

I generated the license file for the Standalone Build but I entered the wrong host ID. How do I regenerate the correct license file?

You can follow the same return-the-license procedure that is described in the previous question.

NOTE: There is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year.

Do I need to generate the new license file after renewing the subscription?

Yes, you need to generate the license file to reflect the new subscription duration in the license file.

Concurrent Licensing with FlexNet Licensing Server

Question Answer
What are the system requirements for the FlexNet Licensing Server?

The FlexNet Licensing Server software manages license check-out and check-in requests from users who have concurrent licenses. If you have purchased concurrent licenses of a Revenera product, you need to install the FlexNet Licensing Server software on a machine in your environment.

When you are determining which machine to use as the FlexNet Licensing Server, note the following:

  • Machine selection—The FlexNet Licensing Server machine can be any machine in your network. Typically, the licensing server system components reside on a central machine in the network.
    • The FlexNet Licensing Server machine can have other applications running on it; it does not need to be dedicated to running only the FlexNet Licensing Server. However, for a high-traffic, high-license-count environment, and a more reliable system, it is better to have a dedicated machine.
    • The FlexNet Licensing Server machine should remain on at all times so that users can access it at all times.
    • Triad server clusters are not supported.
  • Supported operating systems—The FlexNet Licensing Server machine must be a Windows-based machine. The following versions of Windows are supported: Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows Server 2012.

    NOTE: Although the FlexNet Licensing Server has support for other operating systems, concurrent licensing for InstallShield 2014 and later and its add-ons requires one of the aforementioned specific versions of Windows.

  • Networking—The FlexNet Licensing Server machine must be able to communicate with the Revenera product through a TCP/IP port. A valid number is any unused port number between 0 and 64000. The default port range is 27000 through 27009. You may need to adjust your firewall settings to allow this communication.
  • Required software—The license server manager that is installed as part of the FlexNet Licensing Server installation is lmadmin, the Web-based application. lmgrd, the command-line tool, is not supported.
    • Earlier versions of the FlexNet Licensing Server software must be uninstalled before the new version (the one that is available for InstallShield 2014 and later) can be installed.
    • lmadmin can be used in the following Web browsers: Microsoft Internet Explorer 8, 9, or 10.
Can I run the Standalone Build installation on my development machine silently (without the user interface) for a concurrent subscription license with License Server?

Yes, you can run the Standalone Build silently from the command line if you purchased concurrent licenses. Use the following command-line statement:

setup.exe /s /v"LICENSETYPE=2 SERVERNAME=MyServer PORTNUMBER=1234 /qn"

In the above statement, the value of 2 for the LICENSETYPE property indicates that you are using a concurrent license of the Standalone Build. MyServer represents the name of the machine that has the FlexNet Licensing Server software; 1234 represents the custom port number (if one is used). In most cases, the PORTNUMBER=1234 part should be omitted from the command-line statement.

How do I start the FlexNet Licensing Server service?

You can start the Windows service for the FlexNet Licensing Server by using Services in the Administrative Tools area of the Control Panel. The default name of the service is:

FlexNet Licensing Server Manager

(The name of the service is configurable when you are installing the FlexNet Licensing Server.)

How do I get reports that show usage information for my organization?

The FlexNet Licensing Server can save a report log file that contains feature usage information. To create a report log file and view reports, you need to purchase Flexera's software license administration solution, FlexNet Manager. FlexNet Manager provides exceptional visibility into license usage data and helps you create insightful reports on critical information like license availability and usage.

For more information on FlexNet Manager, see the Flexera Web site:

https://www.flexera.com/products/flexnet-manager.html

I've purchased concurrent licensing for more than one Revenera product. Can I use the same machine to manage concurrent licenses for all of these products? Yes. You can use the same machine for managing more than one.
I have a FlexNet Licensing Server machine to manage concurrent licenses of an old version of a Revenera product. That machine uses lmgrd, the command-line tool. Do I need to switch to lmadmin for my new Revenera concurrent licenses?

Yes, you must switch to lmadmin.

To switch from lmgrd to lmadmin, you must first uninstall the earlier version of the FlexNet Licensing Server. Then install the latest version, which has lmadmin. You can obtain the latest version of the FlexNet Licensing Server software from the Product and License Center. For instructions on how to do this, see "Setting Up a Concurrent License Server" on page 14 of the Revenera Product Download and License Guide for InstallShield 2021 and Later (Subscription) (PDF).

Note that lmgrd and lmadmin should not be installed on the same machine.

What do I do if I obtain a new licensing server machine? Can I move the FlexNet Licensing Server software and activate my licenses on that machine? Yes, you can. For instructions, see "Moving Licenses to a Different License Server" on page 23 of the Revenera Product Download and License Guide for InstallShield 2021 and Later (Subscription) (PDF).

Concurrent Licensing with Cloud License Server (CLS)

Question Answer
What are the system requirements for the concurrent license with Cloud License Server (CLS)?

The InstallShield machine must be connected to the Internet always to check out a license from the Cloud License Server (CLS) hosted in the Revenera FlexNet Cloud Licensing Service.

Do we need to install and activate the Cloud License Server (CLS) in our organization/machine?

No, you do not need to install and activate the Cloud License Server (CLS) in your environment. The Cloud License Server (CLS) is hosted in the Revenera FlexNet Cloud Licensing Service. You only need to get the Cloud License Server ID from the Flexera / Revenera Product and License Center and configure InstallShield and Standalone Build to check out the license from the Cloud License Server (CLS).

How can I configure InstallShield and Standalone Build with the Cloud License Server (CLS)?

InstallShield can be configured through the Activation Wizard, by selecting the Cloud License Server (CLS) option. The Standalone Build installer asks for the License Type during the installation. Select the Cloud License Server (CLS) option.

More information on configuring the Cloud License Server (CLS) can be found at Connecting Machines to Your Cloud License Server (CLS).

Do I need to upgrade the Cloud License Server (CLS) along with an InstallShield upgrade?

No, you do not need to upgrade the Cloud License Server (CLS) with an InstallShield upgrade.

Setting Up Your License Server for Concurrent Licenses

If your organization has purchased concurrent licenses of InstallShield or the Standalone Build, a FlexNet Licensing Server that you set up in your environment manages how many instances of the product can be run simultaneously. Each user who wants to launch one of these products needs to establish a connection with the licensing server to check out and check in licenses when needed.

The version of the FlexNet Licensing Server that is available for InstallShield 2014 and later (and for Standalone Build versions that were released with those versions of InstallShield) requires you to activate the licenses on the licensing server using an activation code, which is available through the Flexera / Revenera Product and License Center.

System Requirements for the FlexNet Licensing Server

When you are determining which machine to use as the FlexNet Licensing Server, note the following:

Item Description
Machine selection

The FlexNet Licensing Server machine can be any machine in your network. Typically, the licensing server system components reside on a central machine in the network.

  • The FlexNet Licensing Server machine can have other applications running on it; it does not need to be dedicated to running only the FlexNet Licensing Server. However, for a high-traffic, high-license-count environment, and a more reliable system, it is better to have a dedicated machine.
  • The FlexNet Licensing Server machine should remain on at all times so that users can access it at all times.
  • Triad server clusters are not supported.
Supported operating systems

The FlexNet Licensing Server machine must be a Windows-based machine. The following versions of Windows are supported: Windows 7, Windows Server 2008 R2, Windows Server 2012 R2, Windows 8, Windows 8.1, and Windows 10.

NOTE: Although the FlexNet Licensing Server has support for other operating systems, concurrent licensing for InstallShield 2014 and later and its ad-ons requires one of the aforementioned specific versions of Windows.

Networking The FlexNet Licensing Server machine must be able to communicate with the Revenera product through a TCP/IP port. A valid number is any unused port number between 0 and 64000. The default port range is 27000 through 27009. You may need to adjust your firewall settings to allow this communication.
Required software

The license server manager that is installed as part of the FlexNet Licensing Server installation is lmadmin, the Web-based application. lmgrd, the command-line tool, is not supported.

  • Earlier versions of the FlexNet Licensing Server software must be uninstalled before the new version (the one that is available for InstallShield 2014 and later) can be installed.
  • lmadmin can be used in the following Web browsers: Microsoft Internet Explorer 11 and Microsoft Edge.

Setting Up the Concurrent License Server

The server installation for the FlexNet Licensing Server software is available for download from the Flexera / Revenera Product and License Center.

To download the installation for the FlexNet Licensing Server software:

  1. Log in to the Revenera Community, and click InstallShield on the Community home page.

    NOTE: If you do not have an account in the Revenera Community, see Accessing the Revenera Product and License Center for instructions.

  2. On the InstallShield page, click Download Products and Licenses. The Product and License Center opens.
  3. In the left navigation, under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
  4. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
  5. In the Product and File Downloads column, click the InstallShield link for the version that you want to download. The Product Download page opens.
  6. Click the appropriate download button.

To set up the FlexNet Licensing Server software on the licensing server:

Install and configure the FlexNet Licensing Server software on the licensing server, and obtain the activation code. For instructions, see "Setting Up the FlexNet Licensing Server Software on the Licensing Server, Obtaining an Activation Code, and Activating" on page 16 of the Revenera Product Download and License Guide for InstallShield 2021 and Later (Subscription) (PDF).

Connecting Machines to Your License Server

If your organization has purchased concurrent licenses of InstallShield or the Standalone Build, a FlexNet Licensing Server that you set up in your environment manages how many instances of the product can be run simultaneously. Each user who wants to launch one of these products needs to establish a connection with the licensing server to check out and check in licenses when needed.

Connecting a User's Machine to the License Server for Checking Out and Checking in Licenses of InstallShield

Once you or someone in your organization has set up the FlexNet Licensing Server, you need to identify the FlexNet Licensing Server that you are using on the machine where you install InstallShield.

To identify the FlexNet Licensing Server for InstallShield:

  1. Launch the product. Before the product starts, the activation wizard opens.
  2. Select the Configure the product to get license information from a license server option and then click the Next button. The Specify License Server dialog box is displayed.

    InstallShield Time-Limited Trial Dialog Box

  3. In the Server box, enter the name or IP address of the license server, or click the Browse button to navigate to the server.

    Specify Cloud License Server (CLS) Dialog Box

  4. If the FlexNet Licensing Server that was configured in your environment uses a custom port number, enter the port number in the Port box. In most cases, the port number is left blank.
  5. Click the Test Connection hyperlink.

The wizard connects your machine with the license server to verify whether your machine can check out and check in a license for the product.

NOTE: If you want to be able to use your new concurrent license of InstallShield on the same machine that is used to check out a concurrent license of InstallShield 2009 or InstallShield 2008, download the following update and install it on your client machine:
InstallShield 2008 and InstallShield 2009 Concurrent License Update

Connecting a Machine that Has the Standalone Build to the License Server for Checking Out and Checking In Licenses of the Standalone Build

When you install the Standalone Build, the installation prompts you to identify the FlexNet Licensing Server that will be managing concurrent licenses for the product.

To install the Standalone Build and identify the FlexNet Licensing Server that is managing your organization's concurrent licenses:

  1. Launch the Standalone Build installation.
  2. On the License Type dialog box, select the Concurrent license option.

    License Type Dialog Box

  3. On the License Server and Port dialog box, enter the name or IP address of the licensing server. If the FlexNet Licensing Server that was configured in your environment uses a custom port number, enter the port number. In most cases, the port number is left blank. When you are done filling in the settings, click the Test Connection button to verify whether the build machine can check out and check in a license for the Standalone Build.

    License Server and Port Dialog Box

  4. Complete the remaining dialogs in the installation.

The installation installs the Standalone Build on your build machine. The installation also creates a file called Server.ini. This file is installed in the System folder in the Standalone Build Program Files folder:

Standalone Build Program Files Folder\System\server.ini

The Server.ini file should contain the following lines:

[FlexNet Publisher Server]
Server=Port@ServerName

In the above example, Port is the port number, if a custom port number is used. In most cases, the port number is omitted. ServerName is the name of the machine that has the FlexNet Licensing Server software.

NOTE: When you are installing the Standalone Build on a build machine, you can do so without specifying the license server name and port number, as long as you later manually add this information in the server.ini file in the aforementioned directory. The Standalone Build does not run without this information (or without its own node-locked license file).

Borrowing InstallShield Licenses from the License Server

If you need to be disconnected from the same network as the FlexNet Licensing Server, you can (while you are connected to the same network) borrow the license of InstallShield 2014 or later that ships with those versions of InstallShield, for a specified number of days. Once you have borrowed the license, you can use the product while being disconnected from the network.

Once the borrowed license has expired, the product stops working until you are connected to the same network as the license server and a license is available for check-out.

To borrow a license:

  1. While being connected to the same network as the FlexNet Licensing Server, launch InstallShield.
  2. On the Help menu, click About InstallShield. The About InstallShield dialog box opens.
  3. Click the Borrow License button. The Borrow a License Wizard opens.
  4. Specify the name of the server, the license server port number, and the number of days that you want to borrow the license. The maximum number of days is 60. Then click the Next button.
    • The license is borrowed locally so that you can use the product for the specified number of days without being connected to the same network as the license server.
    • If you want to return the license to your FlexNet Licensing Server before the license expires, you can do so.

To return a license before it has expired:

  1. While being connected to the same network as the FlexNet Licensing Server, launch InstallShield.
  2. On the Help menu, click About InstallShield. The About InstallShield dialog box opens.
  3. Click the Return License button. The license is returned to your FlexNet Licensing Server, where it is made available for you or another user to check out.

Concurrent License with Cloud License Server (CLS)

The Cloud License Server (CLS) is hosted in the Revenera FlexNet Cloud Licensing Service that holds license rights for use by InstallShield. The Cloud License Server (CLS) eliminates the time and effort required to set up and manage local license servers, and provides the concurrent licenses to check out the license from multiple machines.

To get the Cloud License Server (CLS) details:

  1. Log in to the Revenera Community, and click InstallShield on the Community home page.

    NOTE: If you do not have an account in the Flexera Community, see Accessing the Revenera Product and License Center for instructions.

  2. On the InstallShield page, click Download Products and Licenses. The Product and License Center opens.
  3. In the left navigation, under Entitlements, click Product List. The Product List page shows all of the product lines to which your account is entitled. If you do not have access to multiple products, clicking the Product List link opens the Product Information page directly.
  4. If the Product List page shows multiple products, click the InstallShield link. The Product Information page opens.
  5. In the left navigation, under Devices, click View CLS Instance. The View CLS Instance page lists all the Cloud License Server IDs to which your account is entitled.

    View CLS Instance

  6. Click on the License Server ID to get the details, like the Add-Ons, Units Mapped and the Expiration date.

To configure the Cloud License Server (CLS) for InstallShield, copy the License Server ID and enter in the InstallShield Activation Wizard.

Connecting Machines to Your Cloud License Server (CLS)

If your organization has purchased Concurrent licenses of InstallShield, or the Standalone Build, a Cloud License Server (CLS) that you got from Revenera manages how many instances of the product can be run simultaneously. Each user who wants to launch one of these products needs to establish a connection with the Cloud License Server (CLS) to check out and check in licenses when needed.

Connecting a User's Machine to the Cloud License Server (CLS) for Checking Out and Checking in Licenses of InstallShield

Once you or your organization purchased the Cloud License Server (CLS) for concurrent licenses, you need to specify the Cloud License Server ID on the machine where you install InstallShield.

To configure the Cloud License Server (CLS) for InstallShield:

  1. Launch the product. Before the product starts, the activation wizard opens.
  2. Select the Configure InstallShield to get license information from Cloud License Server (CLS) option and then click the Next button. The product displays the Specify Cloud License Server (CLS) dialog box.

    InstallShield Time-Limited Trial - Cloud License Server

  3. In the Cloud License Server Server (CLS) ID box, enter the Cloud License Server (CLS) instance ID that you got from Revenera, also available in the Flexera / Revenera Product and License Center.

    Specify Cloud License Server

  4. Click the Next button to check that you can connect and that the license is available in the Cloud License Server (CLS).

The wizard connects your machine with the Cloud License Server (CLS) to verify whether your machine can check out and check in a license for the product.

Connecting a Machine that Has the Standalone Build to the Cloud License Server (CLS) for Checking Out and Checking In Licenses of the Standalone Build

When you install the Standalone Build, the installation prompts you to specify the Cloud License Server (CLS) that will be managing concurrent licenses for the product.

To install the Standalone Build and specify the Cloud License Server (CLS) that is managing your organization's concurrent licenses:

  1. Launch the Standalone Build installation.
  2. On the License Type dialog box, select the Cloud License Server (CLS) option and click Next. The Cloud License Server (CLS) dialog box opens.

    Cloud License Option

  3. On the Cloud License Server (CLS) dialog box, enter the Cloud License Server (CLS) ID that you received from Revenera, also available in the Flexera / Revenera Product and License Center. When you are done filling in the settings, click the Test Connection button to verify whether the build machine can check out and check in a license for the Standalone Build.

    Cloud License Server ID

  4. Complete the remaining dialogs in the installation.

The installation installs the Standalone Build on your build machine. The installation also creates a file called Server.ini. This file is installed in the System folder in the Standalone Build Program Files folder:

Standalone Build Program Files Folder\System\server.ini

The Server.ini file should contain the following lines:

[FlexNet Publisher Server & FlexNet Embedded XT-Kit]
CLSServer=CLSHostID

In the above example, CLSHostID is the CLS Server ID, that you got from Revenera, also available in the Flexera / Revenera Product and License Center.

NOTE: When you are installing the Standalone Build on a build machine, you can do so without specifying the Cloud License Server ID, as long as you later manually add this information in the server.ini file in the aforementioned directory. The Standalone Build does not run without this information (or without its own node-locked license file).

About Your Subscription

From the About Dialog

InstallShield updates the subscription details in the About dialog box for all kind of subscription licensing. On the Help menu, click About InstallShield. The About InstallShield dialog box opens and shows the Subscription details after the activation. The About InstallShield dialog box shows the subscription end date and the remaining days left for the current subscription.

About Dialog

From Flexera /Revenera Product and License Center:

Apart from the About dialog box, subscription information also available in the Flexera / Revenera Product and License Center. Sign in to the Flexera / Revenera Product and License Center, then go to the License Information page for the product you have activated. Refer to Obtaining Your Activation Codes to navigate into the License Information page.

CLS Subscription Information in Flexera / Revenera Product and License Center

View Server

Node-Locked Subscription Information in Flexera / Revenera Product and License Center

License Information

Node-Locked Subscription (Standalone Build) Information in Flexera / Revenera Product and License Center

License Information - Generate

FlexNet License Server Subscription Information in FlexNet License Server Web Portal

License in Web Portal