Getting Started with FlexNet Customer Growth
The section Getting Started with FlexNet Customer Growth presents customer health visualization and entitlement renewal concepts and includes instructions for viewing customer health information as well as exercises for performing basic renewal tasks.
The intended audience for this getting started section is the first-time Producer Portal user, or one without FlexNet Operations training or experience, but one who has previously completed the exercises in the section Getting Started with Entitlement Management.
Version:The customer growth features described in this getting started section are only available for producers who purchase the FlexNet Customer Growth module.
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Description |
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Overview of this getting started section as well as a brief discussion of the licensing lifecycle, a summary of the features available with the FlexNet Customer Growth module, and a list of prerequisites for the exercises in this getting started section.
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A discussion of basic FlexNet Operations customer health and renewal management concepts. This section describes the customer health and renewal features and their components and controls. |
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Instructions for navigating to and working with the Customer Growth dashboard and related account health pages in the Producer Portal to see the account health, renewal health, and consumption scores for your customers. |
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A series of exercises that demonstrate how to create renewals for expiring entitlements, how to activate email templates used to send renewal-related messages, how to set up the Expiring Entitlements job in the Producer Portal, and how to see Renewal Reminder email messages and view expiring entitlements in the End-User Portal, and how to send an intent-to-renew message from the End-User Portal. |
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A series of exercises that demonstrate how to set up the Expired Entitlements job and how to see the results of that job in the Producer Portal, End-User Portal, and Renewal Reminder messages. |
FlexNet Operations 2020 R1 SP1 User GuideMarch 2020 |